Frequently asked questions

Ordering

What is Henchu?

Henchu is a women-led food venture that brings home-style cooking, rotating daily menus, catering, pantry products, and food experiences together under one roof.

What can I order from Henchu?

Depending on what is live on the website, you may be able to order pantry products, fresh Home Kitchen meals, catering services, or enquire about event and venue-related offerings.

Does the menu stay the same every day?

No. Our Home Kitchen menu changes regularly because different mums and cooks bring different dishes, styles, and regional food memories to the table.

How do I place an order?

You can place an order directly through henchu.life. Once payment is successful, you will receive an order confirmation on the contact details you provided.

Delivery & shipping

Do you deliver across Bengaluru?

Fresh meal delivery is available only in selected serviceable areas around our kitchen, depending on distance, order volume, and rider availability.

Do you ship pantry products outside Bengaluru?

Yes. Pantry products can be shipped across India, subject to courier availability in your pin code.

How long does delivery take?

Pantry delivery timelines depend on your location and courier network. Fresh meal orders are prepared for near-term delivery, so arrival time depends on kitchen flow, weather, and rider availability.

What happens if I miss my delivery?

If a fresh meal cannot be delivered because the customer is unavailable or unreachable, the order may be treated as completed because the food is perishable. Pantry shipments returned due to address issues or failed delivery attempts may require re-shipping charges.

Payments

What payment methods do you accept?

Payments are processed through Razorpay, which typically supports UPI, cards, net banking, wallets, and other supported online payment methods.

My payment was deducted but I did not receive an order confirmation. What should I do?

First, wait a few minutes and check your email, SMS, or WhatsApp for an order update. If no order was created, contact us with your payment details. Unsuccessful payment amounts are usually reversed by the bank within a few working days.

Do you store my card or UPI details?

No. We do not store your full payment credentials on our servers. Payments are handled through Razorpay.

Who do I contact for refund or cancellation questions?

Contact Henchu directly. Cancellation, refund, and return questions should be routed to us because the payment provider only facilitates the payment.

Food & allergens

Is Henchu vegetarian?

Henchu is primarily vegetarian. Some dishes may contain eggs, and product-specific details should always be checked before ordering.

How do I know whether a dish contains allergens?

If you have an allergy or dietary concern, please contact us before placing the order. Food allergen information should be available before purchase and remain consistent at delivery, which is why we recommend checking before checkout for any dish you are unsure about.

Can you guarantee an allergen-free kitchen?

No. Our kitchen may handle ingredients such as wheat, dairy, nuts, sesame, and eggs, so cross-contact is possible.

Can I request customisations?

Some requests may be possible depending on the dish and kitchen schedule, but we cannot guarantee all modifications for daily menu items.

Cancellations & refunds

Can I cancel a pantry order?

Yes, but only before dispatch. Once the pantry order has been dispatched, it cannot be cancelled, though damaged, incorrect, or missing items may still be reviewed for refund or replacement.

Can I cancel a Home Kitchen meal?

Same-day meal orders can only be cancelled shortly after placing the order and before preparation begins. Once preparation starts, they are not refundable because the food is made fresh for immediate service.

Are last-minute catering cancellations refundable?

No. Last-minute catering cancellations are not refundable because ingredients, preparation, staffing, and production time are already committed.

How long do refunds take?

Refunds, once approved and initiated, may take around 5 to 7 business days in the normal flow. Some refunds may remain pending while banks or payment networks process them.

Can a refund be cancelled after it is initiated?

No. Once a refund is issued, it cannot be cancelled or reversed.

Events & venues

Do you take catering orders for events?

Yes. Henchu offers thoughtfully curated catering for gatherings, celebrations, and hosted events.

Do you also offer venue-related services?

Yes. Henchu operates from GM Rejoyz, Malleswaram, alongside banquet and event infrastructure. Venue-related availability and final terms may depend on the venue partner and the nature of the booking.

What is the venue cancellation policy?

Venue cancellation and refund rules are checked with the relevant venue partner for that booking.