Privacy policy

Who we are

Henchu (ಹೆಂಚು) is a women-led food venture operated by M/s Henchu, located at GM Rejoyz, Malleshwaram, Bengaluru, Karnataka, India. We run a rotating home-style kitchen, catering services, banquet halls, and an online pantry shop through henchu.life.

For privacy-related questions, you can write to us at support@henchu.life.

What we collect

Information you give us

• Name, phone number, and email address when you place an order, book with us, or contact us
• Delivery address and pin code
• Dietary preferences, food notes, and allergy details you choose to share
• Messages sent through WhatsApp, email, forms, or other support channels
• Order details, booking details, and transaction records

Information collected during payment

• Payments on our website are processed by Razorpay
• We do not store your card number, CVV, UPI PIN, or other full payment credentials on our servers
• We may receive limited payment information such as payment status, payment ID, and masked details needed for order confirmation and support

Information collected automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and general website usage data
• Cookie and analytics data used to improve site performance and user experience

Why we collect your information

We use your information to:

• Process and fulfil your food orders, bookings, and deliveries
• Send order confirmations, delivery updates, and service-related communication
• Respond to customer support questions and resolve issues
• Improve our website, menus, products, and customer experience
• Prevent fraud, abuse, failed transactions, and misuse of our services
• Meet legal, tax, accounting, and compliance requirements
• Send updates or offers only where you have chosen to hear from us

Legal basis under the DPDP Act

Where applicable, we process your personal data for lawful purposes including the fulfilment of your order or booking, compliance with legal obligations, support of our legitimate business operations, and based on your consent where consent is required.

Who we share your data with

We do not sell your personal data. We share it only where needed to run our services properly.

• Razorpay for payment processing
• Delivery partners for order fulfilment
• Website and analytics tools to help us understand site performance and improve the experience
• Service providers who help us operate forms, communication, bookings, or customer support
• Government authorities or regulators where disclosure is required by law

Cookies and analytics

We may use cookies and similar technologies to keep the website functioning, remember preferences, understand traffic patterns, and improve performance.

Some cookies are necessary for the website to work properly, while analytics cookies help us understand how visitors use the site. You can control cookies through your browser settings.

How long we keep your data

We keep personal information only for as long as necessary for the purpose it was collected, including order fulfilment, customer support, legal compliance, tax records, and dispute resolution.

Where retention is no longer required, we delete, anonymise, or securely limit access to the data.

Your rights

Subject to applicable law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where legally permitted
• Withdraw consent where processing is based on consent
• Raise a grievance regarding how your personal data is handled

To exercise any of these rights, email us at support@henchu.life.

Data security

We use reasonable technical and organisational safeguards to protect your information from unauthorised access, loss, misuse, or disclosure. This includes secure website access, limited internal access, and the use of trusted third-party payment systems.

No internet-based system is completely risk-free, but we take privacy and security seriously.

Children's privacy

Our services are not intended for children. We do not knowingly collect personal data from children through our website. If you believe such data has been shared with us, please contact us so we can take appropriate action.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our business, technology, legal obligations, or service providers. When we do, we will update the "last updated" date at the top of this page.