Shipping & delivery policy

1. Pantry products

Where we ship

We ship pantry products such as flours, masalas, pickles, and packaged food items across India, subject to courier service availability in your pin code.

Processing time

Orders are usually processed within 1 to 3 working days after successful payment and order confirmation. Orders placed on Sundays or public holidays are processed on the next working day.

Dispatch and tracking

Once your order is shipped, we will send a dispatch confirmation by email, SMS, or WhatsApp, along with tracking details where available.

Estimated delivery timelines

These timelines are estimates and may vary due to courier delays, weather, public holidays, or other circumstances outside our control. Delivery windows are estimates rather than guaranteed dates.

2. Shipping charges

Shipping charges, if applicable, are shown at checkout before payment is completed. In some cases, we may offer free shipping above a minimum order value or during promotions.

If your delivery location falls in a high-cost or hard-to-service pin code, we may contact you before dispatch if an additional shipping charge is required.

3. Home Kitchen meal delivery

Delivery area

Fresh meal delivery from our Home Kitchen is available only in selected local areas around GM Rejoyz, Malleshwaram, Bengaluru, subject to distance, kitchen load, and delivery partner availability.

Delivery timing

Meal delivery is time-sensitive and depends on the day's kitchen schedule, weather, and rider availability. We do our best to deliver within the slot communicated at the time of ordering.

Same-day fresh food handling

Because fresh meals are prepared for immediate consumption, delivery timelines for Home Kitchen orders are approximate and may occasionally shift due to kitchen or traffic conditions. We recommend being available to receive your order directly.

4. Failed delivery attempts

Delivery may fail or be delayed in the following situations:

• The delivery address is incomplete, incorrect, or cannot be located
• The phone number provided is unreachable
• No one is available to receive the order
• Entry to the premises is restricted or delayed
• Weather, traffic, strikes, or courier issues affect delivery

If a pantry shipment is returned to us because of an address issue or failed delivery, reshipping may require additional shipping charges.

If a fresh meal cannot be delivered because the customer is unavailable or unreachable, the order may be treated as completed and may not be refundable due to the perishable nature of the product.

5. Damaged, missing, or delayed orders

If your pantry order arrives damaged, incomplete, or significantly delayed, please contact us at support@henchu.life as soon as possible with your order number and, where relevant, photographs of the package and items.

We will review the issue and, where appropriate, offer a replacement, refund, or other resolution in line with our Refund & Cancellation Policy.

6. Delivery restrictions

• We currently deliver pantry products only within India
• Fresh meal delivery is available only in serviceable local areas
• We may refuse delivery to locations that are not operationally feasible
• Some products may be available only in selected cities or delivery zones

7. Risk and responsibility

For pantry shipments, once the order is handed over to the courier, delivery timing depends on the courier network, though we continue to assist you in tracking and resolving issues where possible.

For fresh meals, responsibility passes on delivery to the customer or recipient at the provided address. Please consume fresh food promptly and store pantry items as per product instructions after delivery.